Forte Managed Infrastructure Notification of Planned Maintenance Windows for 2020
Applications
Starting in March 2020, operating system updates will be applied using automated tools. During these periods once a month, there will be a single, brief restart of the application server running your product(s) for 5 minutes between the hours of 12am and 4am Central Time each month on the following schedule:
| Non-Production Apps | 1st Saturday of each month |
| Production Apps | 3rd Saturday of each month |
Databases
Maintenance tasks include applying the latest database security updates, operating system updates and general maintenance tasks. Maintenance windows for database servers will run on a quarterly basis on the following dates from 6:00am to 2:00pm Central Time, and will impact all applications as noted below.
| Non-Production Databases | Production Databases |
| February 1, 2020 | February 15, 2020 |
| May 2, 2020 | May 16, 2020 |
| August 1, 2020 | August 15, 2020 |
| November 7, 2020 | November 21, 2020 |
Please note that non-Production and Production maintenance is separated by a two week period of time. The above schedules will be in effect for all Forte Managed Infrastructure products listed below:
- OnCore® Enterprise Research
- Forte eRegulatory Management System™ (eReg)
- Forte EDC™ Forte Research Evaluation System™ (EVAL)
- Forte Hub Forte Insights
- Forte Payments Site Benchmarks
If you have any questions or concerns regarding this maintenance schedule, please submit a Support Request at support [at] forteresearch [dot] zendesk [dot] com (subject: Maintenance%20Schedule) (support[at]forteresearch[dot]zendesk[dot]com) (for OnCore customers) or paymentssupport [at] forteresearch [dot] zendesk [dot] com (subject: Maintenance%20Schedule) (paymentssupport[at]forteresearch[dot]zendesk[dot]com) if you have questions.